You can cancel any time before your mattress is dispatched for a full refund.
Refunds
Refunds & cancellations
How to cancel a reservation, and how refunds work.
Who we are
This website is operated by Cole Commerce Ltd.
- Legal name Cole Commerce Ltd
- Company number 14956340
- Registered address 124 City Road, London, EC1V 2NX
Refunds and cancellations are handled by Cole Commerce Ltd.
How to cancel
Email or WhatsApp us with your order number. No forms designed to slow you down.
Timing and method
Refunds return to the original payment method within 5-10 business days of cancellation confirmation.
After delivery
100 nights to return it. Collection and recycling, £119.
No charge in the first 14 days.
Comfort layers
Layers sent under Adjust to Desire stay with you. They are not returned and they are not refunded as a separate line.
Who to contact
Use the email or WhatsApp on our contact page. We reply within one working day.