Core warranty

twenty five years on the spring core, unless a different figure is stated on your order confirmation.

Manufacturing defects in the pocket-spring core that affect structural performance under normal residential use.

Adjust to Desire is not a warranty claim. Comfort layers stay with you and are not a defect in the core.

Misuse, commercial use without agreement, unauthorised modification, damage from improper foundations, or failure to follow care guidance.

Email us with your order number, photos, and a short description. We assess claims in writing and confirm next steps before anything is collected.